Hygge Cottage (referred to as “we”, “us”, or “our”) is committed to protecting the privacy of our customers. This privacy policy outlines how we collect, use, and protect your personal information in accordance with applicable laws and regulations. By using our services, you agree to the terms of this privacy policy.

Information We Collect

When you use our services, we may collect the following information:

  • Personal information such as your name, email address, phone number, and home address.
  • Payment information such as your credit card number or other payment details.
  • Information about your stay, including dates, room preferences, and special requests.
  • Information about your interactions with us, including customer service inquiries and marketing preferences.
  • Information about your device and internet usage, such as your IP address and browser type.

We collect this information in order to provide our services to you, improve our services, and comply with legal obligations.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and confirm your reservations and payments.
  • To communicate with you about your reservation or other inquiries.
  • To improve our services and customer experience.
  • To send you promotional offers and other marketing materials.
  • To comply with legal obligations or requests from law enforcement agencies.

We may also use your information in aggregate form for research and analysis purposes, such as to understand trends in cottage rentals or to improve our marketing strategies.

Legal Basis for Processing

We process your personal information on the following legal bases:

  • Performance of a contract: We process your information to fulfill our contractual obligations to you, such as to confirm your reservation or process your payment.
  • Legitimate interests: We process your information for our legitimate interests, such as to improve our services or to send you marketing communications.
  • Legal compliance: We process your information to comply with legal obligations, such as tax or regulatory requirements.

Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:

  • To our service providers who help us operate our business and provide our services, such as payment processors and marketing agencies.
  • To comply with legal obligations or requests from law enforcement agencies.
  • In the event of a merger, acquisition, or sale of assets, to the acquiring entity.

We require our service providers to use your personal information only for the purposes for which it was disclosed and to implement appropriate security measures to protect your information.

Protection of Your Information

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. We store your information on secure servers, and access to it is restricted to authorized personnel only.

We also use SSL encryption to protect your payment information when you make a reservation on our website. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the security of your information.

Retention of Your Information

We retain your personal information for as long as necessary to provide our services to you, to comply with legal obligations, or to enforce our agreements. When your personal information is no longer necessary for these purposes, we will securely dispose of it.

Your Rights

You have the following rights with respect to your personal information:

  • Right of access: You have the right to access your personal information that we hold.
  • Right of rectification: You have the right to have inaccurate or incomplete personal information that we hold about you corrected.
  • Right of erasure: You have the right to have your personal information erased in certain circumstances, such as if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent (where applicable).
  • Right to restrict processing

Changes to Our Privacy Policy:

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website.

Contact Us:

If you have any questions or concerns about our Privacy Policy or our use of your personal information, please contact us at hello@hyggecottages.com.